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Reseller Guide

The
guide for dealers.

Everything you need, explained one step at a time: resetting your password, browsing the catalog with filters, navigating the departments by category, finding parts by size, checking that they're compatible with your model, searching by serial number and model, using the cart and checkout, choosing how to read prices, viewing your invoices, saving favorites, opening tickets, requesting remote computer assistance and following up on parts on request. Start from «Before we start» and take your time.

Step zero
Before we start

Log in to your account

Almost all of the tools below only work after you log in. It only takes thirty seconds and you only do it once.

Step by step
  • At the top right, click on "Log in".
  • Enter your Reseller account email and password.
  • Click the «Login» button: your name appears at the top right, which means you are logged in.
  • From that name the drop-down menu opens with your reserved area: we will use it often below.

Don't remember your password? On the same screen click "Forgot your password?" and follow the instructions that arrive via email.

Go to login

Don't have a Reseller account yet?

B2B access is reserved for sector professionals (technicians, repairers and spare parts shops) and is requested only once. Go to the «B2B Area» page, fill out the request form with your business data (company name, VAT number and contact details) and send it. After a short check we activate your account and you receive the credentials via email: from that moment you log in as explained above.

Request B2B access
Summary

In this guide.

Click an item to go straight to the tool you need.

  1. 00 Before you begin: log in
  2. 01 Reset your password
  3. 02 The catalog and filters
  4. 03 The categories
  5. 04 Searches simplified
  6. 05 Model verification
  7. 06 Freshmen and models
  8. 07 The cart and checkout
  9. 08 Your invoices
  10. 09 The Favorites
  11. 10 The Ticket system
  12. 11 Computer assistance (Helpdesk)
  13. 12 Spare parts on request
The tools

One at a time, without rushing.

  1. No. 01 · Step
    Access and security

    Reset your password

    If you have forgotten your password, or simply want to change it, there is no need to call us: you can reset it yourself in just a minute. We will email you a secure link from which you can choose a new password. The old one stops working as soon as you save a new one.

    Here's where it is
    Step by step
    • On the login screen, click "Forgot your password?".
    • The «Forgot password» page opens: write the email (or username) of your Reseller account.
    • Click «Send link».
    • Open your email inbox: you will receive a message with the link to reset your password (if you don't see it, also check your spam).
    • Click the link in the email: the page where you choose the new password opens.
    • Write the new password, confirm it in the second field and save.
    • Return to the login screen and log in with your email and new password.

    The password is never sent via email: you just receive a link to choose a new one. The link expires, so use it as soon as you receive it.

    Reset your password Return to the table of contents
  2. No. 03 · Step
    Browse by department

    The categories

    The categories are the warehouse departments: washing machine, fridge, hood, small appliances and so on. When you don't start from a code but only know what type of part you need, the "Categories" page is the shortcut: choose the department and we show you only its spare parts, ready to filter.

    Here's where it is
    Step by step
    • From the top menu open «Categories» (or use the department grid found on the homepage).
    • The page shows all the departments, each with icon, name and number of spare parts available.
    • Click the department you are interested in: the catalog already restricted to that department opens, you only see its spare parts.
    • If subcategories appear at the top (the smaller "drawers"), click one to go further into detail.
    • When you see the department grid, above the drawers you will find the "Filter by brand" drop-down menu: choose one and only the departments that have spare parts of that brand remain, with updated counts. The brand follows you when you enter the department, so the list is already filtered.
    • From here similar as in the catalogue: add the "Brand" filter, change view, "Columns" and "Per page".
    • Use the path «Home › Category…» at the top of the page to go back to the higher department or return to the complete list.

    The categories serve to narrow the field; for the exact piece the search bar or the "Simplified searches" by measurement remains faster. A department without spare parts available does not appear: you only see those with parts in stock.

    Browse Categories Return to the table of contents
  3. No. 04 · Step
    Find by size

    Searches simplified

    When you don't have the spare part code but you have the part in hand, you can find it starting from its measurements. This applies to the metal filters of the hood, the grills of the hob, the shelves and balconies of the fridge and the belts: you set the dimensions and the brand and we show you only the pieces that match.

    Here's where it is
    Step by step
    • Take hold of the piece to be replaced (old filter, grill, shelf or belt).
    • Measure it with a ruler or tape measure, in millimeters (mm): note the base, height and thickness.
    • From the site menu open "Simplified searches".
    • At the top, choose the right tab: Hood Filters, Hob Grids, Fridge Shelves or Belts.
    • Enter the measurements in the fields and, if you know it, select the brand.
    • Click «Search»: only spare parts compatible with those measurements appear below.
    • Click on the right spare part to open the tab and add it to your cart.

    Not sure about a size? Leave it blank: the search will only use the values ​​you entered.

    Open Simplified Searches Return to the table of contents
  4. No. 05 · Step
    Compatibility

    Model verification

    Before ordering, check whether a spare part is suitable for your appliance. Enter the model code or serial number and we will immediately tell you if that part is suitable for that machine, also managing the serial number ranges. This way you avoid returns and wrong orders.

    Here's where it is
    Step by step
    • Find the appliance's data plate - this is usually a sticker on the back, side or edge of the door.
    • Read the model code: it is an abbreviation of letters and numbers (e.g. EC604B).
    • Open the data sheet of a spare part that interests you.
    • In the «Verify your model» box, write the code and click «Verify».
    • If it is compatible you see the green confirmation; if it isn't we'll let you know, and in that case don't order it.
    • Alternatively, from the search bar at the top choose «Verify model» and enter the code to see all the spare parts for that machine.

    Can't find the nameplate? Follow the page «Guide to finding the label». In the product, the «Technical data sheet» tab lists all the compatible codes.

    Go to the catalogue Return to the table of contents
  5. No. 06 · Step
    Search by code

    Freshmen and models

    Each appliance has a plate with the model code and serial number (serial number). Starting from these codes you will find all the spare parts that are suitable for that machine, even when the same model changes parts depending on the serial number range. So you order the right spare part without guessing.

    Here's where it is
    Step by step
    • Find the data plate: This is usually a sticker on the back, side or edge of the appliance door.
    • Note the model code (an abbreviation of letters and numbers, e.g. EC604B) and, if there is one, the serial number or serial number.
    • From the search bar at the top, open the scope menu and choose "Verify model".
    • Type the model code or serial number and start the search (press Enter or touch the lens).
    • The page shows all the spare parts compatible with that machine: choose the one you need and open it.
    • To check a single piece, inside its sheet use the "Check your model" box and enter the same code.

    No spare parts appear for your model or serial number? Write to us on WhatsApp with the tag codes: we'll look for it and tell you immediately if we can get it for you.

    Write to us on WhatsApp Return to the table of contents
  6. No. 07 · Step
    Purchasing

    The cart and checkout

    Once you've found the parts, you add them to the cart and proceed to payment. The B2B checkout includes your company's billing details (VAT number, tax code and SDI or PEC code): check that they're correct before confirming. In a few seconds the order is registered and you receive the confirmation by email with the order number.

    The cart with the chosen products
    The payment page with the billing details
    The Shipping section: address and notes field for delivery instructions
    The Payment section: choose between Invoice and Receipt, then the payment method
    Step by step
    • On the part page click «Add to cart»: the number on the icon at the top updates.
    • You can change the quantity before adding it using the number field next to the button; you can also do it later, directly from the cart.
    • Click the cart icon at the top right to open the summary: you see all the items, the quantities and the prices.
    • To remove an item press the «×» next to it; to change the quantity edit the number and click «Update cart».
    • Press «Go to checkout» (in green, on the right): the purchase page opens.
    • In the «Billing details» section check that the VAT number, tax code and SDI code (or PEC) are correct; if any are missing, update them right here or beforehand in «B2B settings».
    • Choose the payment method from those available and enter the required details (e.g. card details).
    • Read the summary at the bottom and click «Place order»: the confirmation arrives by email with the order number to use as a reference.

    The prices in the cart reflect your price list and the VAT display you chose. If you want to see the net amount, change the mode in «B2B settings» before proceeding.

    Go to cart Return to the table of contents
  7. No. 08 · Step
    Documents and accounting

    Your invoices

    The invoices for your purchases are collected in your area, always available: you can consult them whenever you want, see the detail line by line and download them in PDF for your accounting, without having to request them via email.

    Here's where it is
    Step by step
    • Make sure you are logged in (see "Before you start" above).
    • Click your name at the top right to open the reserved area menu.
    • Choose the item «Invoices»: you will find it immediately under «Orders».
    • See the list of your invoices, from the most recent, with reference, date and total.
    • Click an invoice to open the complete detail: holder, lines, taxable amount, VAT and document total.
    • Press «Download PDF» to save or print it.

    The "Invoices" item appears when there is at least one invoice in your name. The invoices arrive from the management system and are connected to your account via email: if you don't see them, make sure you log in with the email we use to invoice you.

    Go to your Invoices Return to the table of contents
  8. No. 09 · Step
    Your list

    The Favorites

    Favorites is your list of the parts you order most often. You save a piece with a touch on your heart and find it when you need it, without searching for it every time. If a product leaves the catalog it disappears from the list on its own, so it always remains clean.

    Here's where it is
    Step by step
    • Make sure you are logged in.
    • Open the data sheet of a spare part (or look at it in the catalog list).
    • Click the heart icon: when it fills, the piece is saved.
    • To remove a favorite, click on the heart again: it empties.
    • To review the list, click your name at the top right and then "Favourites".
    • From there, reopen each tab and rearrange the piece as you need it.

    The list holds up to 50 parts: think of it as your recurring stock, not a short selection.

    Go to your Favorites Return to the table of contents
  9. No. 10 · Step
    Tracked assistance

    The Ticket system

    When you have a doubt about a spare part, open a ticket instead of writing to us via email or WhatsApp. Each ticket is a thread of conversation linked to the product: it remains written, you always find it and you see at a glance if we have already responded. It is reserved for Resellers and Staff.

    Here's where it is
    Step by step
    • Make sure you are logged in.
    • Open the sheet of the spare part you have a doubt about.
    • Click «Open ticket», write your question in the field and send.
    • Your request remains written and linked to that product: it is not lost.
    • When we respond you receive a notification, with the dot on your name at the top.
    • To read and reply, click your name and then «Ticket»: you will find all the threads, open and closed.

    Use tickets instead of email and WhatsApp: the conversation remains tracked and you can always find it again.

    Go to your Tickets Return to the table of contents
  10. No. 11 · Step
    Remote assistance

    Computer assistance (Helpdesk)

    If you have a problem with the site (you can't log in, a page doesn't load, something doesn't work as it should) we can connect to your computer and fix it together, seeing your screen. Just download one of the three free programs from the «Helpdesk» page (Supremo, AnyDesk or RustDesk), start it and read the code it shows: we'll connect, you don't have to do anything else.

    Here's where it is
    Step by step
    • From the site menu (or from the «Technical assistance» box in your area) open the «Helpdesk» page.
    • Choose one of the three programs (Supremo, AnyDesk or RustDesk) and click the download button suitable for your computer (Windows, macOS or Linux).
    • Open the file you just downloaded and start the program: you don't need to install anything or create an account.
    • When the program starts, it displays an ID code (and sometimes a password): keep it in front of you.
    • Call us and read us that code: our technician requests the connection and you confirm it.
    • From that moment we see your screen and fix the problem together, guiding you step by step.

    Remote assistance is only for technical problems with the site, not for orders or prices: for those use tickets or the sales contact. Close the program at the end of the session: the code changes every time, so no one can log back in.

    Open the Helpdesk Return to the table of contents
  11. No. 12 · Step
    Parts coming soon

    Spare parts on request

    For parts that you order but are not in stock, follow the arrival status starting from the order number on the delivery note. You can save the numbers you are interested in: they remain in a list with a colored dot next to them that says if they have arrived, and from there you add them to the cart without typing them. When they arrive you pay for them online along with the rest: no phone calls to ask "has it arrived?" and no second trip to the store. You can see how many have already arrived at a glance: in the menu for your area, the "Spare parts on request" item shows the count in green.

    Here's where it is
    Step by step
    • Keep your order number handy: it is written on the delivery note or on the confirmation we gave you.
    • From the website menu, open "Spare parts on request" and write the order number to see the arrival status: each piece appears with its description, so you can immediately understand which one is missing.
    • After the search, click «Save number»: you will find it in the «Saved numbers» list without having to retype it every time.
    • In the list, each number has its status written next to it with a colored dot: green if it has arrived, red if not yet, orange if it has not arrived.
    • When an order has arrived, the "Add" button next to the number lights up green: click on it (in the list on the page or in the cart box) to bring it to the cart.
    • The pieces come with the description and price (VAT included) already filled in: you don't have to write anything, you pay for them together with the rest of the order.
    • You remove a number that you no longer need from the list with the red trash can button. If the order has not yet arrived you cannot add it: the «Add» button remains off until the piece is ready.

    The saved numbers and their statuses appear both in «Spares on Request» and in the shopping cart (the first five there, with «See more» for the entire list). The number is not found? Check that you have copied it in full, without spaces.

    Open Spare Parts on Request Return to the table of contents
Customer Area
It all starts from your area. Set prices, open a ticket, save favorites.
Go to the Customer Area
All useful links

Everything just a click away.

The tools explained above, collected in one place: click and go straight to where you need them.

Access

Find the replacement

Your area

Assistance

Shipping
Delivered in 3/5 days
Orders before 10:00, the package leaves the same day.
Compatibility
Checked piece by piece
We compare each code with the original manufacturer's code before shipping it.
Updates
Always in step with the times
Every day we work hard to add new products.
Assistance
Don't know if è compatible?
Contact us for advice!